TECHNOLOGY SPECIALIST

FULL_TIME

Location: Brentwood, MO
iTECHSHARK TECHNOLOGY SPECIALIST JOB 

SUMMARY:

We are looking for a motivated individual who is willing to take an extraordinary opportunity to get in on the ground level at a company anticipated to have high growth in the very near future. If you are highly committed to customer satisfaction then iTechshark may be the right place for you to pursue a rewarding career.

JOB DESCRIPTION:

An iTechshark Technology Specialist is responsible for providing an outstanding customer experience in a retail location by assisting new and existing customers with their unique technology needs and problem-solving issues. This position engages in servicing customers whose phones or other electronic devices are not working properly and offering solutions which may include repair or replacement.

DUTIES AND RESPONSIBILITIES:

Maximize customer experience by “solving the whole problem”
Create a positive and professional customer experience/atmosphere.
Must troubleshoot, diagnose, repair and process transactions for customers.
Speak with customers and assist them with their device problems by repair, education, or replacement.
Use repair equipment that requires safe handling procedures.
Offer and demonstrate various retail products to customers such as iPhones, iPads, MacBooks, iMacs, Accessories, or any other products sold by iTechshark.
Technicians must work well in a team environment.
Complete accurate paperwork and transactions according to company policies and procedures.
Perform inventory counts as needed.
Assist in maintaining store appearance, back room, restrooms, and an individual work area according to the retail store standards.
Assist with all functions within a retail store in compliance with iTechshark’s policies and procedures.
Must be punctual at all times.
Technicians will assist in other tasks, duties, or projects as assigned by management.


PHYSICAL DEMANDS:

Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
Must be able to move and/or lift up to 25 pounds.

BENEFITS:

A competitive base pay and commission structure
Customer Service, Repair and Sales training designed to help you be successful
Paid vacation and sick time
Holiday pay
Great advancement opportunities
iTechshark conducts criminal background checks on all candidates. All candidates must be eligible to work in the U.S. iTechshark is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or other legally protected status.

JOB REQUIREMENTS:

High school diploma or equivalent; or one to three months related experience and/or training.
Previous repair experience is preferred.
Outstanding customer service skills.
Excellent organizational, time management, and problem-solving skills.
Excellent interpersonal skills.
Professionalism.
Strong verbal communication skills.
Energetic and positive attitude.
Availability in flexible scheduling; reliable transportation.
Knowledge of wireless communication preferred.
Ability to work with tools and repair equipment.
Basic computer skills.
Job Type: Full-time
Responsibilities:
Rate:

$ - $

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