Why You Should Choose iTechshark for Your Mac Repair Needs

Why You Should Choose iTechshark for Your Mac Repair Needs

Eight Reasons to Hire Local St. Louis Mac Experts 


Your MacBook is an investment, so why trust it with just anyone? Whether you use it to conduct business, to stay in touch with friends or family, or simply to stay updated with the rest of the world, your computer is your lifeline. What happens when that lifeline is in need of repair? Computer repair is difficult, so when something does go wrong, make sure you use an Apple expert that you can trust to do the job right, the first time. 


While it might seem tempting to trust one of the big-box stores to get the job done, you also run the risk of opening yourself up to being taken advantage of. A recent report from the Federal Trade Commission (FTC) found Office Depot guilty of defrauding thousands of customers by convincing them to pay for services they didn’t actually need.


In light of this, when it comes to Mac repair in St. Louis, Missouri, you need local experts that you can trust. Here are eight reasons why you should skip the big-box stores or online generalists and work with local MacBook repair experts in your community: 


1. We are Local Partners and Specialists


Everyone knows the importance of shopping locally.  At iTechshark, being part of the local community means we take pride in our work. 


Our Apple Specialists and leadership team are all from the St. Louis area, which allows us to provide a comfortable repair setting, because we know how St. Louisans like to be treated. Every day, we help business owners, students, and other professionals get their technology lives back on track. We’re right here in your neighborhood, so why not drop by? 


Sure, you may have bigger stores and chains right in your backyard, but how hard are they going to work to solve your problem? Chances are, they have staff who are undertrained and/or tasked at selling multiple types of products, so what ends up seeming convenient turns into a huge (and expensive) headache down the road.  Our specialists are specifically trained in Apple repairs, so you can be confident you’re getting a repair partner you can trust.


2. We Care About The Community 


Not only are we neighbors, but we also care about the St. Louis community. We know that the services we provide are integral to help employees do their jobs and students do their homework… helping them to provide the backbone to make our communities stronger, more vibrant, and more stable. 


The online world has become where people go to connect, where they go for entertainment, and where they go to learn more about what makes their community a special place. We hate the idea of anyone feeling disconnected from that, which is why we work to get people back to a place where they can feel up to date, at all times. 


We know that Mac repair needs in St. Louis, MO aren’t only for your personal life, but also in your professional life as well, which is why we are proud to offer programs specifically tailored to educational, corporate, and not-for-profit entities. 


3. We Are MacBook Specialists 


Do you want someone who can get to the heart of your computer’s issue or someone who will simply stick a bandage on it and call it a day? When it comes to computer repair, it’s always best to go with an expert. We are specially trained professionals who speak the language of Apple better than anyone else. 


Not only do we take our training very seriously, but we are also consistently working to learn even more about Apple computers and how they operate. We stay up to date with hardware advancements, software updates and new product launches making sure our staff is ahead of the curve and prepared to tackle any problems that arise. We understand Macs, and how they work, turning your inconvenient computer issues into a smooth-running solution.


The problem with many “Mac specialists” is that they fix surface level problems and don’t think about the long-term health of the computer. We offer a full suite of diagnostic testing to understand how your computer is working, and from where problems are coming (as well as where they may also come from in the future). We think about the whole computer and not just one minor flaw. 


We aren’t simply repair brokers who tell you what’s wrong and ship your computer away for someone else to fix it; we diagnose and repair all Mac issues in house, right here in St. Louis. We also feel we do it better than anyone else - because it’s what we’re passionate about. Whether it's Apple’s WWDC keynote or simply a quiet software release, you can bet we are in the know.


4. We Are Client Specialists


Not only do we understand how computers work, we understand how you work, too. If you have ever felt intimidated or frustrated by folks in computer repair, you don’t have to worry about that anymore. 


Not only are we specially trained in Mac repair, but we also know how to explain what’s happening so that you know what you’re paying for. No confusion, no feeling like you’re being taken advantage of, only honest answers and solutions to the problems you’re encountering. 


For our corporate partners, we even offer customized billing solutions and scheduled pick-up/drop-off services, all to make your life easier and the repair process as simple as possible for you. We know that being without your computer is difficult, which is why we try to be as flexible as possible to accommodate your schedule to get your Mac back in your hands as soon as possible.


5. Drop By Anytime


Ever felt like you had to jump through hoops simply to get in front of a computer repair professional? We have five locations, throughout St. Louis, so you can easily book an appointment online to drop in and talk about what’s working and what’s not with your MacBook. 


Didn’t book an appointment online? Don’t worry… you can always stop by any iTechshark location and you’ll get the same level of attentiveness and customer service as those who did. We have real, brick-and-mortar storefronts with real employees because we believe in that personal touch. We make ourselves available to you because we believe that you should be fully informed and comfortable with your MacBook service and repair needs. 


We know computer repairs are never going to be convenient, which is why we try to craft a personalized experience for each and every one of our customers. You trust us with your business, and we promise to remain accessible and transparent about your repair throughout the process.


6. Customer Care Is Number One


As we said before, we hate the idea of you feeling overwhelmed or taken advantage of when you need technology repairs, which is why we put your needs first. Our fully trained support staff will diagnose problems, offer solutions, and give you the knowledge you need to understand why something isn’t working - and what we can do to help. 


We speak to you as we would like to be spoken to. To us, this means we offer calm and comfortable spaces to discuss what isn’t working so that we can develop a repair plan to suit your needs. With us, there is no such thing as a stupid question, no problem too small, and no customer who isn’t worth helping. You are our number one priority, and you’ll definitely feel like it.  Mac repair in St. Louis doesn't have to be difficult but it is essential; we know your computer is a huge part of your life.


7. You’ll Feel Trained


We are in the business of empowering Apple users throughout the St. Louis area. To that end, we’ll spend the time to train you to use your device properly to make sure you don’t leave with more questions than you came in with. 


When you enlist us to repair your MacBook, we won’t simply fix the problem and hit you with the bill. We’ll explain what happened, what we did to fix it, and what you can do moving forward to reduce the possibility of the same problem arising again.  No confusion, no gray areas, just solutions - in a language you can understand. 


Feel like something’s gone wrong? Give us a call or drop by so we can answer any questions you might have about your MacBook’s performance. Our goal is to get your computer performing optimally with as little downtime as possible. 


8. Reliability & Trustworthiness


We’ve made our name in the St. Louis community, and we strive to provide the best service to that community. Because we take pride in our workmanship, you can trust us to do what’s right by you and live up to a level of accountability that solves your problems - and gets your technology back in the best working order. 


Whether you’re looking to shop, repair, or sell, we have you covered in every way - and you can trust us to always put your needs first. We are specially trained technicians, client care specialists, and local St. Louisans… just like you. When you choose us for your technology repair needs, we want you to know that you’re not only working with someone who will repair your computer - you’re working with an advocate who can help you learn more and worry less. 


Locals Gain More 


Why should you choose iTechshark as your local Mac experts? Not only are you supporting your community, but you’re also gaining access to professionals who can cater their services to your needs, handle all of your Apple repair needs, all while making you feel comfortable during the process.  



When you enlist the help of iTechshark in St. Louis, you’re getting a trustworthy partner that will provide the solution in an up-front and honest matter.  


Interested in Mac repair in St. Louis, Missouri? 


At iTechshark, we take our reputation, your patronage and our commitment to the community very seriously. So if you find yourself in need of any Apple repair or service, please feel free to drop us a line, book an appointment, or swing by any one of our five locations. You’ll be glad you did. 

Chad Hester posted at April 2nd, 2019

Category: All Things Mac

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